When : 16 July, 2026
Where : Shore School The Smith Auditorium
Empowering Education through Operational Excellence
Thank you to our sponsors:
8:00 - 8:50
(50 mins)
Coffee, Registration
Location : The Smith Auditorium Foyer
Morning Session
9:00 - 9:10
(10 mins)
Welcome, Acknowledgement of Country, Housekeeping
Fred Shu & Richard Jones
9:25 - 9:55
(30 mins)
Overview of ICT at Shore School
Richard Jones, Head of Technology Services
9:55 - 10:25
Session 1: How to Avoid "Accidental Projects"
This presentation explores how well‑intentioned but unplanned requests can quietly evolve into “accidental projects”. We will show how we use our Technology Programme to track projects and provide a shared, realistic view of progress. We will also demonstrate how we approach resource and capacity planning, and how we decide what can realistically be delivered this term versus what must be deferred to a future term.
Speaker: Richard Jones and Ali Kuscu, Shore School
In this session, we’ll share how we have built a true service-first culture within our L1 helpdesk and what that looks like in practice. We’ll explore the role of our mission and values in shaping the team, and how a continuous improvement mindset helps us deliver a better experience every day. We’ll also take a closer look at our laptop advanced replacement model, how it works, and why it has become such an effective part of our service approach.
We will look at the challenges we were faced and the steps we have taken to help address them.
Speaker: Roxanne Ghomshei and Andrew Neild, Shore School
10:55 - 11:40
(45 mins)
Morning Tea
Middle Sessions
11:40 - 12:25
Session 3 - Operational Excellence in School ICT: People, Process, and the Myth of Technology as the Fix
Most schools that reach about an ICT issue are not actually facing a technology problem. Tickets pile up. Response times blow out. Staff stop reporting issues because they don’t expect anything to happen. A new platform is introduced to fix it, and six months later, the same frustration exists—just in a newer interface. The tools change, but the problem doesn’t.
12:25 - 12:35
MITIE Update
Speaker: Fred Shu, MITIE Committee
12:35 - 13:15
(40 mins)
Session 4 - AV School Tour
13:15 - 14:25
(70 mins)
Lunch
Afternoon Session
14:25 - 14.55
Session 5: How we do Governance, Risk and Compliance at Shore This presentation outlines our approach to Governance, Risk and Compliance (GRC) in Cyber Security, and how we bring multiple frameworks together to create a practical, school‑focused model known as Shore Shield. It will show how we use the Essential Eight, CIS Controls and other recognised frameworks to prioritise risk, drive consistent controls, and communicate cyber posture clearly to leadership and governing bodies.
Speaker: Richard Jones, Head of Technology Services, Shore School
14.55 -15:15
(20 mins)
Sponsors Door prizes
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Directions
Parking will be available in the Bishops Gate car park (entry from Union Street). Please see the attached map for directions from the carpark to The Smith Auditorium. Shore School Map For those arriving by public transport, please see the directions below:
By Train From North Sydney Train Station, exit via Blue Street. Turn right onto Blue Street and continue walking uphill for approximately 10 minutes. Shore School’s Blue Street entrance will be on your left and clearly signposted.
By Metro From Victoria Cross Metro Station, exit to Miller Street. Turn right and walk south toward Blue Street. At Blue Street, turn left and continue walking uphill for around 10 minutes. Shore Senior School’s Blue Street entrance will be on your left and clearly signposted.
Biographies
Toby Kerrison - Chief Technology Officer, Netstrategy
Toby brings more than two decades of experience in Independent Schools to his role as CTO at NetStrategy, an IT Managed services provider who have been serving schools for 40 years. Prior to NetStrategy, Toby led the ICT function at Swan Christian Education Association in Perth, and Oxford Falls Grammar in Sydney, as well as advising leadership and ICT teams in Independent schools throughout Australia. He now draws on that background to help schools across Australia structure IT partnerships that are practical, accountable, and aligned to how schools actually operate.
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MITIE Incorporated. ABN 85 607 373 857.MITIE Incorporated. ABN 85 607 373 857.