NSW: Term 2 Conference 2026 'Empowering Education through Operational Excellence' @ Shore School, Sydney

8:00 - 8:50

(50 mins)   

Coffee, Registration

Location : The Smith Auditorium Foyer

Morning Session

9:00 - 9:10

(10 mins)

Welcome, Acknowledgement of Country, Housekeeping                                                  

Fred Shu & Richard Jones

9:10 - 9:40

(30 mins)

Overview of ICT at Shore School

Richard Jones, Head of Technology Services

9:40 - 10:10

(30 mins)

Session 1:  How to Avoid "Accidental Projects"

This presentation explores how well‑intentioned but unplanned requests can quietly evolve into “accidental projects”. We will show how we use our Technology Programme to track projects and provide a shared, realistic view of progress. We will also demonstrate how we approach resource and capacity planning, and how we decide what can realistically be delivered this term versus what must be deferred to a future term.

Speaker:  Richard Jones and Ali Kuscu

Speaker: Maurice Cummins

10:40 - 11:30

(50 mins)

Morning Tea

Middle Sessions

11:30 - 12:15

(45 mins)

Session 3 - How we do Governance, Risk and Compliance at Shore
This presentation outlines our approach to Governance, Risk and Compliance (GRC) in Cyber Security, and how we bring multiple frameworks together to create a practical, school‑focused model known as Shore Shield. It will show how we use the Essential Eight, CIS Controls and other recognised frameworks to prioritise risk, drive consistent controls, and communicate cyber posture clearly to leadership and governing bodies.
Speaker: Richard Jones, Head of Technology Services, Shore School

12:15 - 12:45

(30 mins)

Session 4 - Service first approach in Technology Services.

In this session, we’ll share how we have built a true service-first culture within our L1 helpdesk and what that looks like in practice. We’ll explore the role of our mission and values in shaping the team, and how a continuous improvement mindset helps us deliver a better experience every day.
We’ll also take a closer look at our laptop advanced replacement model, how it works, and why it has become such an effective part of our service approach.

We will look at the challenges we were faced and the steps we have taken to help address them.

Speaker:  Roxanne Ghomshei and Andrew Neild

12:45 - 13:00

(15 mins)

MITIE Update

Speaker: Fred Shu, MITIE Committee

13:00 - 14:15

(75 mins)

Lunch

Afternoon Session

14:15 - 14.45

(30 mins)

Session 5: AV School Tour

14.45 -15:15

(30 mins)

Sponsors Session & Door prizes