When : 16 July, 2026
Where : Shore School The Smith Auditorium
Empowering Education through Operational Excellence
Thank you to our sponsors:
8:00 - 8:50
(50 mins)
Coffee & Registration
Location: The Smith Auditorium Foyer
Morning Session
9:00 - 9:10
(10 mins)
Welcome Speech
Dr. Peter Miller, Headmaster, Shore School
Acknowledgement of Country & Housekeeping
Richard Jones & Fred Shu
9:35 - 10:00
(25 mins)
Overview of ICT at Shore School
Richard Jones, Head of Technology, Shore School
10:00 - 10:30
(30 mins)
Session 1: How to Avoid "Accidental Projects"
This presentation explores how well‑intentioned but unplanned requests can quietly evolve into “accidental projects”. We’ll show how we use our Technology Programme to track work, and provide a shared, realistic view of progress, and how we approach resource and capacity planning.
As a practical case study, we'll walk through our recent implementation of Stripe Payments for extra-curricular payments at Shore: how the project was scoped, planned, and delivered without becoming an "accidental project" of its own.
Speaker: Ali Kuscu & Robert Yu, Shore School
Session 2: Service first approach in Technology Services (Session to be held in Technology Services)
How we built a service-first culture in our Level 1 helpdesk and what that looks like in practice. We'll cover the role of our mission and values in shaping the team, and how a continuous improvement mindset lifts the daily experience. We'll also look at our laptop advanced replacement model: how it works and why it has become a key part of our service approach. Finally, we'll share the challenges we faced and the steps we took to address them.
Speaker: Roxanne Ghomshei and Andrew Neild, Shore School
OR
Better Sound, Better Learning: Inside Shore’s AV Upgrade (This session will be delivered in a classroom, followed by an AV demonstration at RAI Grant Centre)
Poor classroom audio often goes unnoticed, but it has a real impact on learning. This session shares Shore’s journey improving audio across campus and what it means for students and teachers. We’ll touch on clearer learning, reduced teacher strain, and more inclusive classrooms, along with how the team manages it all behind the scenes. The session will finish with an optional AV tour for those keen to take a closer look.
Speakers: Rhys Price, Shore School
11:10 - 11:50
(40 mins)
Morning Tea
Middle Sessions
11:50 - 12:30
Session 3 - Operational Excellence in School ICT: People, Process, and the Myth of Technology as the Fix
Most schools that reach about an ICT issue are not actually facing a technology problem. Tickets pile up. Response times blow out. Staff stop reporting issues because they don’t expect anything to happen. A new platform is introduced to fix it, and six months later, the same frustration exists—just in a newer interface. The tools change, but the problem doesn’t.
12:30 - 1:10
Session 4 - Title: The Changing Culture of Tech in the Classroom
Cultural discourse is changing around the use of technology for education, with teachers caught between what works in their lived experience, and the narrative that technology is necessary for education and the future of work. What does this look like in practice and what does it mean for IT managers?
Speakers: Amanda Pfeffer, Head of Digital Learning, Shore School
13:10 - 14:25
(75 mins)
Lunch
Afternoon Session
14:25 - 14:35
MITIE Update
Speaker: Fred Shu, MITIE Vice President
14:35 - 15:15
Session 5: How we do Governance, Risk and Compliance at Shore This presentation outlines our approach to Governance, Risk and Compliance (GRC) in Cyber Security, and how we bring multiple frameworks together to create a practical, school‑focused model known as Shore Shield. It will show how we use the Essential Eight, CIS Controls and other recognised frameworks to prioritise risk, drive consistent controls, and communicate cyber posture clearly to leadership and governing bodies.
Speaker: Richard Jones, Head of Technology Services, Shore School
15:15 - 15:30
(15 mins)
Sponsors Door prizes
WIFI
SSID: Shore-Event
Password: ShoreMITIE26
Directions
Parking will be available in the Bishops Gate car park (entry from Union Street). Please see the attached map for directions from the carpark to The Smith Auditorium. Shore School Map For those arriving by public transport, please see the directions below:
By Train From North Sydney Train Station, exit via Blue Street. Turn right onto Blue Street and continue walking uphill for approximately 10 minutes. Shore School’s Blue Street entrance will be on your left and clearly signposted.
By Metro From Victoria Cross Metro Station, exit to Miller Street. Turn right and walk south toward Blue Street. At Blue Street, turn left and continue walking uphill for around 10 minutes. Shore Senior School’s Blue Street entrance will be on your left and clearly signposted.
Biographies
Toby Kerrison - Chief Technology Officer, Netstrategy
Toby brings more than two decades of experience in Independent Schools to his role as CTO at NetStrategy, an IT Managed services provider who have been serving schools for 40 years. Prior to NetStrategy, Toby led the ICT function at Swan Christian Education Association in Perth, and Oxford Falls Grammar in Sydney, as well as advising leadership and ICT teams in Independent schools throughout Australia. He now draws on that background to help schools across Australia structure IT partnerships that are practical, accountable, and aligned to how schools actually operate.
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